ROCK SPRINGS — Due to the increasing numbers of COVID-19 in our communities, STAR Transit will be discontinuing the fixed route services starting Monday, November 16.

“We apologize for any inconvenience this causes our customers, but our first priority is the safety of our passengers and drivers,” STAR posted on Facebook.

STAR will continue to provide essential transit services to the community as long as the company can operate safely.

Services will continue with the changes below until further notice or unless circumstances force more changes according to STAR.

1. NO FIXED ROUTE STARTING MONDAY, NOVEMBER 16.
   
   Starting on November 16, we will not run the fixed route service in Rock Springs. Instead, we are asking anyone who will need a ride to call by 3 pm the day before and schedule the ride with dispatch.
   
   In Rock Springs, anyone living in the fixed route area that would normally use the route will be asked to use the nearest stop to their house to be picked up, and will be dropped off at the nearest stop to their destination. These rides will be the $1.00 fixed route fare, but will have a 15 minute window before the scheduled ride time and a 15 minute window after the scheduled ride time when the driver can arrive. If you would rather be picked up at your home and dropped off at your destination, you may pay an additional dollar ($2.00/ride). However, if the bus cannot safely maneuver to certain places, you will be picked up or dropped off as close to the those areas as possible. All ADA approved rides who currently receive deviated fixed route service will be picked up at their door and dropped off at their destination as they were before.
   
   Green River services will continue to be door-to-door. If the bus arrives to pick you up and you have not cancelled your ride you will be charged a no-show fee and will need to pay before you ride again.
   
   
2. LIMITED SEATING
   
   STAR will be limiting the number of seats on each bus to five passengers at a time to increase social distancing. Please call and schedule your ride in advance to be assured a seat. We will work with passengers as much as possible to get rides scheduled, but you may need to ride at another time if the bus is full.
   
   
3. MASKS WILL BE REQUIRED TO RIDE
   
   In an effort to keep all of our riders and drivers safe, masks will be required for all passengers on the bus. Masks will need to be worn properly over the mouth and nose at all times while on the bus.
   
   
4. FARES
   
   The fare structure will remain the same. If you are not sure of a fare, please call the office and ask the dispatchers.
   
   
5. REGULAR SHUTTLE TIMES BUT BY SCHEDULED RIDE ONLY
   
   There will still be shuttle service from Rock Springs to Green River and from Green River to Rock Springs. The regular shuttle times will not change, but any of these trips will now need to be scheduled in advance. The bus will not pick people up at the Park and Ride in Green River to shuttle to Rock Springs or from the transfer station at Western Wyoming Community College to shuttle to Green River without a scheduled trip.
   
   
6. SENIOR SHOPPING TIMES
   
   Senior shopping times and trips into the Young at Heart and Golden Hour Senior Centers will continue as normal but the buses will have limited seating. We encourage people to schedule their shopping trips and trips into the centers up to a week prior to assure seating availability.
   

“Please be patient with our dispatchers and staff,” STAR posted. “We are trying to accommodate the current situation to the best of our ability. Thank you all and please stay safe.”