SWEETWATER COUNTY — The Sweetwater County Travel and Tourism Board is pleased to announce the Summer and Fall Quarters 2016 R.E.A.C.H. (Rare and Exceptional Achievement for Customer service in Hospitability) Award winners.
- Karlee Bogataj & Emelina Abram-LaQuinta Inn
- Jessica Ortiz & Tammy Curtis-Homewood Suites
- Maria Gomez & Teresa De Jesus Magana Zaeragoza -Hampton Inn: Rock Springs
- Brenda Trujillo & Michael Musbach-Holiday Inn Express
- Miguel Del Real Dado-Quality Inn
- Estefania Rodriguez-Holiday Inn
- Will Cronk-Hampton Inn: Green River
The award winners were recognized at an awards luncheon held at the Hampton Inn in Rock Springs on Thursday, September 15th. “During the month of May for the past 8 years, the Sweetwater County Travel & Tourism Board has recognized outstanding customer service in our local lodging industry through the R.E.A.C.H. Awards Program. However, we recognized that the importance of these efforts truly warrants more consistent recognition. Therefore, the quarterly R.E.A.C.H. awards luncheon was established in 2015. These employees are truly the backbone of the Sweetwater County Tourism industry!” said Jenissa Meredith, Executive Director of SWCTT.
Robert Olguin, La Quinta Inn, selected Karlee Bogtaj based on her incredible customer service, perseverance, and dedication to guests’ satisfaction. Mr. Olguin chose Emilina Abram for the fall quarter citing, “Emelina is a rockstar when it comes to hospitality, she definitely has the drive and motivation to make every guest feel welcome.” Bridget Renteria, Hampton Inn in Rock Springs, picked Maria Gomez for the summer quarter for training new employees and volunteering her time whenever needed. Ms. Renteria suggested Teresa De Jesus Magana Zaeragoza for the fall quarter for her hard work, dedication, and always stepping up whenever needed. The Homewood Suites management team appreciates Jessica Ortiz’s ability to always go above and beyond in the housekeeping department as well as her timeliness, especially during the busier summer months. “Tammy Curtis is one of our best agents and is always willing to train our new-hires and she’s great with guests,” reported Mary Huxford of the Homewood Suites regarding the fall quarter winner.
Tricia Green, Holiday Inn Express, selected Brenda Trujillo based on her friendly disposition, warm smile, and willingness to do any task she is asked to perform. Michael Musbach, also of the Holiday Inn Express, was picked for the fall quarter, he has excelled at his housekeeping duties and has become an onsite painter during slower months; guests have reacted very positively to the freshly painted rooms and common areas. Ms. Green also chose Miguel Del Real Dado of the Quality Inn for keeping guests happy at breakfast time and covering shifts whenever necessary.
Stacy Colvin of the Holiday Inn suggested Estefania Rodriguez for taking on a new initiative and exceling at her duties. Joe Martinez of the Hampton Inn selected Will Cronk for his willingness to always lend a hand to all the departments, guests, and other team members. Mr. Cronk is also a member of the Wyoming Army National Guard, “We would like to thank Will for his dedication to his current job, but also for his dedication and service to our country!”
The Quarterly R.E.A.C.H. Awards honor outstanding customer service provided by employees in tourism and hospitality industries who celebrate and enhance Sweetwater County’s reputation as a first-class visitor destination. Award winners serve as champions for the tourism industry.