By: Karali Plonsky,
Patient Experience Director
Memorial Hospital of Sweetwater County

Have you visited Memorial Hospital of Sweetwater County lately, or any of our Specialty Clinics? If the answer is “yes,” then you will most likely receive a patient experience survey, if you have not already. Your survey feedback is incredibly important to us.

We use patient experience surveys to measure our patients’ perceptions of their hospital or clinic experience. We strive to improve our patients’ experiences and improve their safety. We can only do that with feedback from our community.

The Centers for Medicare and Medicaid Services (CMS) require all hospitals to survey their inpatient units (Women’s Health, Medical/Surgical Units, Intensive Care Units) and dialysis units. MHSC recognizes the immense value these surveys hold. We also conduct voluntary surveys in the Emergency Department, Surgery Department, and in our Specialty Clinics. We administer these surveys because we are interested in understanding the patient experience and using this feedback to improve the quality of care we provide.

MHSC has contracted with Press Ganey, a leading strategic business partner in the healthcare industry, to help us transform the care experience, drive innovation, and deliver continuous, sustainable improvement. Press Ganey partners with over 41,000 healthcare facilities and provides a wealth of knowledge to our organization. With their support, we have an enhanced understanding of what our patients are looking for in their care.

What do we do with all of these patient experience surveys and feedback from our community? In 2021, the hospital received over 1,600 patient experience surveys, which included more than 1,900 comments. Each comment submitted on a survey is read by someone at MHSC. We analyze the data, digging for common themes regarding what we are doing well and should continue to do. We also look for specific ways we can improve the care we provide.

In our efforts to be our community’s trusted healthcare leader and to provide compassionate care for every life we touch, it is important for us to look closely at our survey data to see how our community would like us to improve the care we provide. In order for us to continue to learn and grow as an organization, we are asking our community to complete these patient experience surveys whenever you receive them. The responses we receive are of the utmost importance to us and we truly value our community’s feedback. We look forward to continuing our efforts to improve our patient’s experience of their care at MHSC.

For more on this and all Memorial Hospital of Sweetwater County and its Specialty Clinics have to offer, click HERE.

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