Hospice of Sweetwater County Receives Customer Experience Award

Hospice of Sweetwater County Receives Customer Experience Award

SWEETWATER COUNTY — Hospice of Sweetwater County has been named the recipient of the Pinnacle Quality Insight’s 2021 Customer Experience Award™.

Hospice of Sweetwater County qualified for the award in the categories of: Hospice Team Communication, Getting Timely Care, Treating Family Members with Respect, Getting Care for Symptoms, Rating of Hospice Agency, and Willingness to Recommend.

Hospice of Sweetwater County displays a continued dedication to providing high quality services for the terminally ill and their families throughout Sweetwater County.

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Throughout its 37 plus year history of serving the community, Hospice of Sweetwater County has placed a strong emphasis on ensuring that the individual needs of every patient and family member are met. Over the course of 2020, a sampling of caregivers participated in telephone interviews that include open-ended questions, as well the opportunity to rate Hospice of Sweetwater County in specific categories.

By qualifying for the Pinnacle Customer Experience Award™, Hospice of Sweetwater County has satisfied the rigorous demand of scoring in the top 15 percent of the nation across a 12-month average.